Warranty Policy

1. Warranty Coverage

SIHOO NZ, a subsidiary of SIHOO, include Any Chair you bought from Direct authorised sellers Fairway Trading New Zealand, Computer Lounge New Zealand.

Not include any other source you bought from NZ or overseas. (eg. PB tech, Amazon Au, Amazon US) We stand behind the excellence of our products and offer a comprehensive warranty to ensure your peace of mind.

2. Warranty Duration

All SIHOO office chairs sold by SIHOO NZ and authorised sellers are covered by a generous 3-year warranty. This warranty is effective from the date of purchase and provides coverage for a variety of components and functions.

3. Warranty Coverage Details

During the warranty period, SIHOO NZ will repair or replace, at its discretion, any part or component of the chair that is found to be defective in material or workmanship. This warranty covers all parts of the chair, including but not limited to:

  • Seat and backrest
  • Armrests
  • Base and casters
  • Hydraulic gas lift mechanism
  • Lumbar support
  • Headrest (if applicable)
  • Reclining mechanism

4. Warranty Exclusions

The following situations are not covered by the warranty:

  • Damage caused by misuse, abuse, or improper care.
  • Normal wear and tear, including but not limited to scuffs, scratches, and cosmetic damage.
  • Chairs used in non-office or non-residential settings.
  • Damage resulting from unauthorised repairs or modifications.
  • Chairs purchased from unauthorised dealers or sellers.
  • Products marked as “as-is” or “used” at the time of purchase.

5. Warranty Process

If you experience an issue covered by this warranty, please follow these steps:

  • Contact SIHOO NZ at Info@sihoo.co.nz to report the issue.
  • Provide your order number, a description of the problem, and photographic evidence if possible.
  • SIHOO NZ will evaluate your claim and may request additional information.
  • If a repair or replacement is approved, SIHOO NZ will arrange for the necessary action.

6. Warranty Limitations

The warranty provided by SIHOO NZ is the sole and exclusive remedy for product defects. SIHOO NZ shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products.

8. Contact Information

For inquiries, warranty claims, or assistance, please contact SIHOO NZ customer support team at:

Email: info@sihoo.co.nz